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Dog Food Direct - About Us, Contact Us & Company Policies

Dog Food DirectDogFoodDirect is a family owned business. We take pride in providing outstanding customer service and pet food products that satisfy. We sell the best premium and super premium pet food brands. We strive to have fair prices and the lowest shipping costs possible.

Dutch is the Business Manager. He has been in the pet food industry for more than 20 years. He has owned a retail store and has also worked in the distribution business. Dutch and his family own several Siberian Huskies. They are very active with their dogs; from dog shows and dog sledding to therapy dog work.

Derek is the Operations Manager. Derek has worked in the pet food distribution business for five years. He previously owned and operated a dog boarding facility. Derek's kennel provided care to many different kinds of dogs, but he was particularly well known for his ability to care for K-9 Officer dogs. Derek and his family own a Large Munsterlander dog, Vista. He loves to go pheasant hunting with Derek every fall.

DogFoodDirect.com began in 1998. Many customers have purchased their pet food from us for years. We receive many unsolicited testimonials about the products we sell and our great service.

Contact Information

Phone: Dutch or Derek at 800-743-5124 or e-mail Dutch or Derek for more information.

Postal address:
DogFoodDirect.com
Attn: Dutch or Derek
25575 184th Street
Big Lake, MN 55309

ORDERING: Call, e-mail or order online and we will respond. You can order one bag or many.

AUTOMATIC SHIPMENTS: You may want to be put on an automatic shipment schedule of whatever suits you. Let us know and we'll automatically ship to you.

SHIPPING: Our shipping charges are for the lower 48 United States only. For Hawaii, Alaska and Puerto Rico e-mail us for quotes. We do not ship to APO addresses or overseas. We ship orders by UPS anywhere in the lower 48 states. UPS takes 4-6 days for delivery. We use SpeeDee Delivery to ship to Iowa, Minnesota, North Dakota, South Dakota, Wisconsin and most of Illinois, Nebraska, and Missouri. SpeeDee Delivery has really reasonable rates and orders are delivered in 1-3 days. Pricing of products are on the Order Pages and our low cost shipping rates are calculated at check out.

BACKORDER: If a backorder message appears at checkout your order will be processed. Your order will be shipped when the product arrives. Most backorders are shipped within one week, usually less. If the product will be on backorder for a longer period you will be notified.

INCORRECT ADDRESSES: Sometimes we ship to incorrect addresses due to typos on the customer's order. We have to pay when those products are returned. These charges will be charged to the customer when this happens. If we make the mistake, we pay for our mistake.

RETURN and REFUND POLICY: If the pet food is defective we will replace or give a refund, if you immediately let us know it is defective and save the product and packaging for inspection. If the packaging is severely damaged in shipment, save the packaging and product for inspection and notify us immediately in order to receive a partial or full refund or replacement depending on circumstances.

If you choose to return unopened, usable pet food for any other reason, we will refund the cost of the pet food, excluding shipping charges. We will not be responsible for any returned packages that are lost in shipping. It would be advisable to insure the package and get delivery confirmation for tracking purposes. If a package you are returning is lost, it is up to the customer to file a claim with the mailing company.